Support
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Recent activity by Support-
Issue with lightning tracker
We’re happy to confirm that our team was able to resolve the issue with the lightning tracker. To enjoy the best possible experience, please make sure to update Clime to the latest version. Thank y...
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Weather Data Coverage
Current Data Coverage Radar Map: USA (Continental US, Alaska, Hawaii, and Puerto Rico), Canada, Australia, European Union (the United Kingdom, Ireland, Germany, France, the Netherlands, Belgium, L...
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How Frequently Is Weather Data Updated?
Weather info is updated with the following intervals: Radar Overlay: every five minutes for the USA, Australia - every six minutes, European Union - every 15 minutes, Japan - every 10 minutes NWS ...
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I see just a bare map. Where is the weather map image?
It might mean that the are on the screen has clear skies. To make sure that's it, you're welcome to zoom the map out to compare it with other zones in the country. In rare cases, there's no precipi...
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How can I get a refund?
👉 iOS Access this page Sign in with the Apple ID you used to complete the purchase Tap I'd like to > Select Request a refund Choose the reason why you want a refund > tap Next Select the subscr...
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How do I unsubscribe (cancel my subscription)?
👉 iOS Open Subscriptions on your mobile device. Tap Clime Tap Cancel Subscription or Cancel Free Trial. If there is no Cancel button, or if you see an expiration message in red text, the subscri...
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How can I change the displayed parameters in the detailed weather cards?
You can add, replace, or edit the placement of information on the card by following these instructions: Go to the app's settings Scroll down and tap Customize Layout In the list of parameters, ...
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How can I check the detailed weather forecast?
To check a detailed weather forecast for a specific location, follow these steps: Tap and hold in the map the specific location—a red pin will be dropped there Tap the weather card the the bottom ...
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How can I delete a saved location?
To delete a saved location, follow these steps: Go to the Location's menu Swipe the desired location to the left—it'll be deleted instantly Alternatively, tap on the blue pin in the map and tap...
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How can I add a location in the app?
👉 To add a location directly from the map, follow these steps: Tap and hold the map on the desired location—a red pin will be dropped there Tap the plus icon in the bottom-left corner 👉 To add a...